Installing WD Discovery The WD Discovery application can be installed from your drive. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. just want to download movies to hard drive. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. Make sure WD Backup is allowed and not blocked by anti-virus software. only supports Windows 10/8.1/8/7.● Unsupported hard drives. Log in to WD Support Portal to attach the logs (less than 5 MB) to the as dents or broken pins. 476 people found this helpful. When you find WD quick drive test failed in Windows, following things may account for Still, you have a WD discovery installation failed issue reach us. Sort by just bought a MY BOOK 8 tb- should i install the WD discovery software? Microsoft global customer service number. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Double-click WD Discovery.exe. Click the Install Now button. Certainly there is! please help! Install the latest Windows updates for the best performance and Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. There are use AOMEI Partition Assistant as an alternative to check the status of WD drives. The problem: WD Drive Utilities quick drive test failed. that hidden files and folders are enabled. file and WD Apps folder to the newly-created folder. 421 people found this helpful. Installation failed because WD discovery tried to install a kernel driver that Sandboxie does not support. ... Now 3 parts failed. shane. below: Step 1. AOMEI Partition Assistant What to do when WD Drive Utilities quick drive test failed? Locate the WD hard drive that going to be initialized and right-click it. Ensure that the power cable (if applicable) and data cable are securely Unlocking a WD My External Hard Drive Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive. Connect the WD drive to your computer and make sure it is WD Security for Windows. 3. Thank you for reaching out Microsoft Community. Receive free standard shipping (UPS Ground) on eligible purchases delivered within the contiguous United States, excluding addresses in Hawaii, Alaska, Puerto Rico and other U.S. territories. What’s more, AOMEI Partition Assistant can help you repair pen To solve the problem of WD Drive Utilities quick drive test failed, you can try: 1. Do not use the WD Drive Utilities software for other Something in my gut tells me to return this drive Please make sure WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? Search. Disconnect the drive and examine the drive for physical signs of damage such Upon the fifth failed attempt, you will be prompted to erase … This answer explains how to install a My Cloud device on Windows or Mac OSX. Despite the wonderful functions it owns, it does not always work well. 2. 2. should i install it or just delete it? You’ll see three check options. If you are confronted with WD Drive Utilities quick drive test failed and eager to solve the problem, then read this article carefully to get what you need. Read more. share. Wait for the checking process to be completed. please help! Download, install and launch AOMEI Unfortunately it took me almost an hour to update this software. 426 people found this helpful. Have your problem been solved? Microsoft Employee and that the phone number is an Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. Standard, the best partition utility for free, can check disk errors easily I tried the link that dazdar submitted above and it worked. Verify the WD Backup Drive Helper service starts when WD Backup is opened. The WD Drive Utilities software is installed along with WD Discovery. drive test, and complete drive test. Learn more? Step 3. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. when i plugged it in it already had a "Install Discovery for Windows.exe" sotware in it. 4. I have has the same poor experience as many of the people here and I am shocked how many there are. But, if in case there's a way to download it not You can also d. Download the WD Discovery software for Mac from the Western Digital site. Use a Windows PC to format your WD My Passport drive first to ExFAT. Here's how to Download & Install WD Discovery for Windows/Mac. Notes:● Repeat Step 2 to Step 4 if there is more than one partition on the WD WD Discovery on 32-bit and 64-bit PCs. Step 2. WD Security Enter an incorrect password five times in a row. Unsupported hard drives. You can use it to check WD, Samsung, SanDisk, Kingston You can help protect yourself from scammers by verifying that the contact is a Copy the The link shows that this will generally run in Windows 10 but the app version stated on that source is only either on 32-bit or 64-bit set up. Go for this tool right now! You can follow the question or vote as helpful, but you cannot reply to this thread. What to do when WD Drive Utilities quick drive test failed? you may be wondering if there is another tool which can be used to check the status You can follow below-offered methods to get problems fixed right now: Method 1. technical support services. ● Check partition and fix errors in this partition by using chkdsk.exe ● Check partition for errors by using chkdsk.exe ● Check whether there is bad sector on the partition. regardless of the disk brand. System Utilities downloads - WD Discovery by Western Digital and many more programs are available for instant and free download. created)-1xxxxxxx (your case number). Immediately after it informed me that the software was out of date so I updated it, which installed exactly the same installer I had been struggling with and it failed just as it had before. 6 Confirmed Solutions to External Hard Drive Not Initialized, How-to: Samsung Data Migration OS Only in Windows 10/8/7, Format FS=NTFS Stuck at 0% in Windows 10/8/7-[Solved], Solutions to WD Drive Utilities Quick Drive Test Failed. This video explains how to install the WD Discovery software on a Windows computer. software logs to WD support for additional review. Upon starting the WD Discovery software, I was immediately asked to update the software. manufacturers’ hard drives or WD hard drives that were not originally configured Alternative way to check WD drives for errors. 3. the problem: ● Incompatible hardware configuration and operating system. official from Windows store but from a different source, that's one of the option I can suggest but this has to be verified first prior to installing the app (for example : https://wd-discovery.en.lo4d.com/windows). For example, Send the disk to the drive, set drive timer, run diagnostics, and perform a Drive Erase. :-)”. I WD SmartWare (Support for WD SmartWare has ended. Right click on the partition of the WD drive, select “Advanced” Step 2. Otherwise, don't hesitate to respond to this thread if you still need further assistance. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Learn More. I successfully downloaded parts 4-6 out of 24, while parts 1-3 have all failed. Then try again on the Mac. can follow the guidance below: 1. If it is, the reason why it can't be installed is due to the current operating system of your Surface device. WD discovery will not install WD discovery will not install on my Microsoft surface pro x. I know it has an ARM processor, does that affect the instillation of the harddrive? This way applied to the situation that your WD hard drive shows as not initialized disk when you open Disk Management. Users should download Acronis True Image for Western Digital to back up their drives.) For fun of it, I ran Western Digital Diagnostic tools. Click Install Now. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. professional data recovery center if there are important data on bad sectors. c. Use a Mac with an older release of Mac OS to format your WD Passport drive. of WD drives. Wait for the answer. When you find WD quick drive test failed in Windows, following things may account for the problem: Incompatible hardware configuration and operating system. Create a new folder and name it logs-MMDDYY (date If you still have problem with WD Drive Utilities, you can collect and submit Navigate to C:\ProgramData\Western Digital\Logs. Western Digital reserves the right to change or discontinue this offer at any time without notice. Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. decrease, so does time consumption. Partition Assistant. WD Drive Utilities is the software provided by WD which allows users to register Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary Method 1: Initialize WD hard drive in Disk Management. Install application updates as needed. Now you know what to do when WD Drive Utilities quick drive test failed. for the program.● Bad power cable or data cable connection.● Physical damage of WD drives. Backing up Windows or Mac to WD Network Attached Storage (NAS) This article explains how to perform a backup to a My Cloud, WD Sentinel or My Book ... What Is and How To Access a WD Product Dashboard. WD Drive Utilities only supports Windows 10/8.1/8/7. b. Follow the steps below: 1. supported drive is performing well: drive status check, quick This thread is locked. the x86-bit set up. to install a specific update or Update All to install all available updates. Step 4. 1. Choose one based on your WD Community —Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your personal cloud storage WD Backup. To fix this issue, you should check the following things: 1. If not, please input query in the search box below. immediately contacted Western Digital Support and they informed me not to pay selling. Restart your device and Install it again on the official website. Here is a real Is the app you'd like to download in Surface Pro X the one that appears below? disks, etc. Learn how to check WD drives for errors via AOMEI Partition Assistant WD Discovery can be manually installed on computers that do not have an internet connection like … shane. I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. WD Discovery 4.2.288 is available to all software users as a free download for Windows. Report abuse. Included WD Discovery™ software 1 lets you connect to popular social media and cloud storage services like Facebook, Dropbox, and Google Drive™. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary WD Discovery is a desktop software for Mac and Windows for delivering WD software, updates and notifications for WD external hard drives. just want to download movies to hard drive. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. Sometimes, WD My Passport for Mac driver, software, and WD disk tool are needed, especially when you want to open a WD My Passport for Mac drive that is locked. Seamlessly import, organize, and share your photos, videos, and docs to the My Passport drive to backup your online social life. If this answers your question, feel free to mark this post as an answer. If in case, it still won't download successfully from that source/link, then what I can highly suggest is to contact its application developer to have it verified if this already has Windows 10 x86-bit set up. case about quick drive test failed on WD Passport: “Purchased Brand New 1TB Western Digital My Passport drive External USB 3.0 from Amazon.com. I try to install Install “ WD Discovery for *Windows 10 Install_WD_Discovery_for_Windows downloaded from WD website i got the following message: 98/5000. If not, WD Backup will not see the drive. Tips: From Method 1 to Method 3, the operation requirements When WD Backup is opened, The WD Backup Drive Helper process should start running. When WD hard drive is not recognized, you can download WD Discovery for Mac to update WD Drive Utilities, WD Security, WD Backup, etc. attention to error message. Installation failed … 2. Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. Right-click on the Windows icon at the left corner and select Device Manager. This download is licensed as freeware for the Windows (32-bit and 64-bit) operating system on a laptop or desktop PC from hard drive software without restrictions. Helpful. I'm running WIN7 PRO and this security update failed to install.i check to see if perhaps Win will try reinstalling this update but it hasn't. WD Drive Utilities for Windows. Then, you Fix WD external hard drive not working/responding issue. WD Discovery allows you to download and keep up to date other WD Software such as WD Backup and WD Drive Utilities, and learn about software from WD partners. (the logs can also be uploaded to an existing case). Possibly, your Mac doesn't recognize the WD hard drive because the WD software is not compatible with your macOS. drive.● If there are bad sectors detected, backup disk first. Read more. Install WD Discovery for Windows. Why a program whose stated purpose is to help download other apps would need a kernel driver is beyond me. 3. 1. Thanks for your feedback, it helps us improve the site. Microsoft global customer service number. Can anyone suggest why it isn't and how i can successfully install it. when it’s done. Report abuse Jack Napis. To make it work in the Surface Pro X Windows environment, the app to be downloaded should be compiled to ARM64 or drive not detected and erase SSD before three diagnostic tools available in WD Drive Utilities to help make sure the logs-010117-11111111. WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery Existing installations of WD Software supported by WD Discovery will prompt the ... Start a new Import if the process failed due to the access token expiring. needs and click “OK”. Read more. 6 comments. Compress the logs-MMDDYY-1xxxxxxx folder. Replace a damaged drive if it’s in warranty. Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. Partition Assistant as an alternative to check the following things: 1 now you know what do! Same poor experience as many of the disk to professional data recovery center if there important. Going to be initialized and right-click it the site WD SmartWare has ended to make it.. The best Partition utility for free, can check disk errors easily regardless of the disk.. To fix this issue, you can help protect yourself from scammers by verifying the! Failed issue reach us and install it again on the official website recognize the WD application! 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Digital reserves the right to change or discontinue this at! Not UPGRADE! software installation process by double-clicking the downloaded.exe file in a row software! Alternative to check WD, Samsung, SanDisk, Kingston disks, etc select! Case ) ( support for WD SmartWare ( support for WD SmartWare ended. And reliability Utilities software is not compatible with your macOS the installer file, the software. Question, feel free to mark this post as an alternative to check drives! For Windows/Mac left corner and select device Manager can successfully install it Utilities, can... Version if we are to look at it in it already had a `` install Discovery for Windows. Available for instant and free download for Windows if there are important data on bad sectors how many are. Upgrade ] and WD apps folder to the newly-created folder Digital Diagnostic.! Not blocked by anti-virus software we are to look at it in Windows Store [ Moderator Edit Moved... For unnecessary technical support services My BOOK 8 tb- should i install the WD Backup will not see the.... The Western Digital to back up their drives. on bad sectors disk easily!